RockiotTag 隐私政策 / Privacy Policy

中文版本

欢迎使用 RockiotTag（以下简称"本应用"，包名：com.RockiotTag.tag），由康凯斯信息技术 (香港) 有限公司（以下简称"我们"）开发和运营。我们非常重视您的隐私保护。本隐私政策向您说明我们如何收集、使用、共享、存储和保护您的信息，特别是与位置追踪、设备绑定和订阅相关的数据。在使用本应用前，请仔细阅读本政策。

1. 我们收集的信息

为实现设备绑定与位置追踪核心功能，本应用可能收集以下信息：

• 精确位置信息：在您授权后，我们通过您移动设备的 GPS、网络定位及高精度融合定位获取位置；当扫描到您绑定的 RockiotTag 设备时，会用手机位置作为该设备的位置进行众包更新。位置数据包含经纬度（高精度）、精度、信号强度与时间戳。您撤回位置授权后将无法使用位置追踪功能。
• 设备信息：您绑定的 RockiotTag 设备的唯一标识符（如设备号 / IMEI、蓝牙 MAC 地址）、设备状态信息，用于识别和管理您的设备；以及您手机的设备标识符（如 Android ID、IDFV 等，作为设备标识的兜底）。
• 网络日志信息：应用使用日志（如绑定操作、位置查询记录、崩溃日志），用于优化服务稳定性与排查问题。崩溃日志仅保存在您设备本地，不会自动上传至第三方。
• 账号信息：您注册时提供的邮箱、昵称、头像等，用于登录与身份识别。
• 订阅状态：我们会从应用商店获取您的订阅状态（如是否已订阅、订阅周期与到期时间），用于在本应用内解锁对应功能。我们不直接收集或存储您的信用卡号、银行卡或任何支付凭证。

2. 我们如何使用信息

我们收集的信息仅用于以下目的：

• 提供、维护和优化 RockiotTag 设备的绑定与位置追踪核心功能；
• 通过众包网络更新和同步设备位置数据，确保您能在应用中查看设备位置；
• 解锁您已订阅的高级功能（如延长位置历史、无限电子围栏、数据导出、优先支持）；
• 进行数据分析以改善用户体验，优化众包网络的位置更新效率；
• 响应您的客户服务请求，处理设备绑定、位置查询与订阅相关的问题。

3. 信息共享与第三方服务提供商

我们不会向第三方出售、交易或以其他方式转让您的个人信息，除非获得您的明确同意，或法律有强制性要求。为提供服务，我们会与以下第三方服务提供商合作，它们可能根据其各自的隐私政策处理您的部分数据：

• Google Play / Apple App Store：处理应用内订阅的支付与计费（详见第 5 节）；
• Google：提供地图服务（Google Maps）及消息推送（Firebase Cloud Messaging）；
• 高德地图（AMap）：提供地图与定位服务。

此外，您设备（RockiotTag）的位置数据会作为众包网络的一部分，以匿名化形式用于更新其他用户设备的位置信息（无个人身份关联）。受法律要求或政府机关指令时，我们可能需配合披露相关信息。

4. 数据安全

我们采取行业标准的安全措施保护您的信息，包括加密传输、访问控制与定期安全审计，防止未经授权的访问、使用或泄露。您的设备位置数据仅您本人可通过绑定的账号查看。请注意，尽管我们尽力保护您的信息，互联网传输无法保证 100% 安全。

5. 订阅与支付

本应用提供可选的应用内订阅（月度 / 年度），用于解锁延长位置历史、无限电子围栏、数据导出、优先支持等高级功能。

• 订阅通过 Google Play 或 Apple App Store 结算，价格以您所在地区商店显示为准，并可能随地区与汇率变动；
• 我们不直接收集或存储您的支付凭证（如信用卡号、银行卡信息），所有支付信息均由相应应用商店处理；
• 我们仅从商店获取订阅状态（是否已订阅、周期与到期时间），用于在本应用内解锁对应功能；
• 订阅采用自动续费模式：除非在当前计费周期结束前至少 24 小时取消，否则将在到期时自动续订；
• 您可通过对应商店的订阅管理界面随时取消续费；取消后，订阅在当前已付费周期内仍可继续使用；
• 详细的计费、续费与退订规则，请参阅我们的《服务条款》。

6. 您的权利

在适用法律允许的范围内，您拥有以下权利：

• 访问、更正或删除您在本应用内的设备绑定信息与本地相关数据；
• 撤回位置授权（撤回后将无法使用位置追踪功能）；
• 通过本政策下方提供的联系方式，请求删除您的账户及相关数据。

账号删除

如果您希望删除您在 RockiotTag 中的账户及相关数据，请按以下步骤操作：

1. 使用您注册账户时绑定的邮箱，发送主题为“账号删除申请”的邮件至 felix.jiang@blackrockiot.com；
2. 邮件中请提供您的注册邮箱地址，以便我们核实账户归属；
3. 我们将在收到请求后的 15 个工作日内完成身份核实，并在核实通过后开始删除流程；
4. 删除完成后，我们会通过邮件通知您。

删除的数据范围：账户删除后，我们将从服务器删除您的账户信息（邮箱、昵称、头像）、设备绑定关系、设备位置历史记录以及与应用使用相关的日志数据。

保留的数据：根据适用法律法规要求，部分交易记录、订阅/支付凭证（由 Google Play 或 Apple App Store 生成并持有）以及为履行法定义务所必需的信息，可能会在法律要求的期限内继续保留，保留期限届满后将自动删除。崩溃日志仅保存在您的设备本地，我们不会从服务器删除，因为从未上传至我们的服务器。

注意事项：账户删除后，您将无法继续使用本应用的服务，已购买的订阅权益也将失效；如订阅仍处于有效期内，请自行通过对应应用商店取消自动续费，以避免后续扣费。

部分数据删除（解绑设备）

本应用支持您随时解绑某一台已绑定的 RockiotTag 设备。当您在应用中解绑某台设备后：

• 我们将立即清除您设备本地与该设备相关的所有数据，包括：设备绑定关系、设备位置历史记录、轨迹缓存、电子围栏配置以及与该设备相关的本地设置；
• 解绑后，该设备将不再与本应用关联，您也将无法再通过本应用查看其位置。

关于服务端数据：解绑操作会在服务端解除该设备与您账户的绑定关系。解绑前已产生的设备位置历史记录如仍为您保留，您可在后续删除账户时一并请求彻底清除（参见上文「账号删除」）。

请注意：解绑设备仅删除该特定设备的数据，不会影响您账户下的其他绑定设备，也不会删除您的账户本身。

7. 联系我们

如对本隐私政策有任何疑问，或需行使上述权利（包括删除账户数据），请通过以下方式联系我们：
公司名称：康凯斯信息技术 (香港) 有限公司
邮箱：felix.jiang@blackrockiot.com

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English Version

Welcome to RockiotTag (hereinafter referred to as "the Application", package name: com.RockiotTag.tag), developed and operated by Kangkais Information Technology (Hong Kong) Co., Limited (hereinafter referred to as "we"). We take your privacy very seriously. This Privacy Policy explains how we collect, use, share, store, and protect your information, especially data related to location tracking, device binding, and subscriptions. Please read this policy carefully before using the Application.

1. Information We Collect

To implement device binding and location tracking features, the Application may collect the following information:

• Precise Location Information: With your permission, we obtain location via your device's GPS, network positioning, and high-accuracy fused location. When a bound RockiotTag device is scanned, your phone's location is used to crowdsource-update that device's position. Location data includes latitude/longitude (high precision), accuracy, signal strength, and timestamp. If you withdraw location permission, location tracking will become unavailable.
• Device Information: Unique identifiers of your bound RockiotTag devices (such as device number / IMEI, Bluetooth MAC address), device status information for identification and management; and your phone's device identifier (such as Android ID / IDFV, as a fallback device identifier).
• Network Log Information: Application usage logs (e.g., binding operations, location query records, crash logs) used to optimize stability and troubleshoot. Crash logs are stored only on your device locally and are not automatically uploaded to third parties.
• Account Information: Email, nickname, avatar, etc., provided at registration, used for login and identity verification.
• Subscription Status: We obtain your subscription status from the app store (e.g., whether subscribed, billing period and expiry) to unlock corresponding features within the Application. We do not directly collect or store your credit card number, bank card, or any payment credentials.

2. How We Use Your Information

We use the collected information solely for the following purposes:

• Providing, maintaining, and optimizing the core features of RockiotTag device binding and location tracking;
• Updating and synchronizing device location data via the crowdsourcing network, ensuring you can view device locations in the Application;
• Unlocking premium features you have subscribed to (e.g., extended location history, unlimited geofences, data export, priority support);
• Analyzing data to enhance user experience and optimize the efficiency of location updates in the crowdsourcing network;
• Responding to your customer service requests regarding device binding, location queries, and subscriptions.

3. Information Sharing and Third-Party Service Providers

We do not sell, trade, or otherwise transfer your personal information to third parties without your explicit consent, unless required by law. To provide the service, we work with the following third-party service providers, which may process part of your data under their respective privacy policies:

• Google Play / Apple App Store: Process in-app subscription payments and billing (see Section 5);
• Google: Provides mapping services (Google Maps) and message push (Firebase Cloud Messaging);
• AMap (Gaode): Provides mapping and location services.

In addition, your device's location data will be used as part of the crowdsourcing network in an anonymized form to update location information of other users' devices (no personal identity association). When required by law or government authorities, we may need to cooperate with disclosure of relevant information.

4. Data Security

We use industry-standard security measures to protect your information, including encrypted transmission, access control, and regular security audits, to prevent unauthorized access, use, or disclosure. Your device location data can only be viewed by you through the bound account. Please note that while we strive to protect your information, no internet transmission is 100% secure.

5. Subscriptions and Payments

The Application offers optional in-app subscriptions (monthly / annual) to unlock premium features such as extended location history, unlimited geofences, data export, and priority support.

• Subscriptions are settled through Google Play or the Apple App Store; prices are shown in your local store and may vary by region and exchange rate;
• We do not directly collect or store your payment credentials (such as credit card or bank card information); all payment information is handled by the respective app store;
• We only obtain subscription status from the store (subscribed or not, period and expiry) to unlock corresponding features within the Application;
• Subscriptions auto-renew: unless cancelled at least 24 hours before the end of the current billing period, they will automatically renew;
• You may cancel auto-renewal at any time via the subscription management interface of the respective store; after cancellation, the subscription remains active until the end of the paid period;
• For detailed billing, renewal, and cancellation rules, please refer to our Terms of Service.

6. Your Rights

To the extent permitted by applicable law, you have the following rights:

• Access, correct, or delete your device binding information and related local data within the Application;
• Withdraw location authorization (after withdrawal, you will no longer be able to use location tracking features);
• Request deletion of your account and related data through the contact method provided in this policy.

Account Deletion

If you wish to delete your RockiotTag account and related data, please follow the steps below:

1. Send an email with the subject "Account Deletion Request" to felix.jiang@blackrockiot.com from the email address associated with your account;
2. Please include your registered email address in the email so that we can verify account ownership;
3. We will complete identity verification within 15 business days of receiving your request and begin the deletion process once verification is passed;
4. We will notify you by email once deletion is complete.

Data deleted: After account deletion, we will remove your account information (email, nickname, avatar), device binding relationships, device location history, and application usage logs from our servers.

Data retained: In accordance with applicable laws and regulations, certain transaction records, subscription/payment receipts (generated and held by Google Play or the Apple App Store), and information necessary for legal obligations may be retained for the period required by law and will be automatically deleted after that period expires. Crash logs are stored only locally on your device and are not deleted from our servers, because they were never uploaded to our servers.

Important notes: After your account is deleted, you will no longer be able to use the Application's services, and any active subscription benefits will be forfeited. If your subscription is still active, please cancel auto-renewal through the corresponding app store to avoid future charges.

Partial Data Deletion (Unbinding a Device)

The Application lets you unbind any of your bound RockiotTag devices at any time. When you unbind a device within the Application:

• We will immediately clear all data related to that device stored locally on your device, including the device binding relationship, device location history, track cache, geofence configuration, and device-specific local settings;
• After unbinding, the device will no longer be associated with the Application, and you will no longer be able to view its location through the Application.

Regarding server-side data: The unbinding action removes the binding relationship between that device and your account on our servers. Any device location history generated before unbinding that is still retained for you can be permanently deleted upon your subsequent account deletion (see "Account Deletion" above).

Please note: Unbinding a device deletes only that specific device's data. It does not affect your other bound devices, nor does it delete your account itself.

7. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise the above rights (including deleting your account data), please contact us at:
Company Name: Kangkais Information Technology (Hong Kong) Co., Limited
Email: felix.jiang@blackrockiot.com